- What is ‘My Account’? How do I update my information ?
It is easy to update your Madhya Store account and view your orders any time through
Manage/edit your personal data like address, phone numbers, email ids
Change your password
Track the status of your orders
How do I know my order has been confirmed?
Ans.Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (e.g. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time
Can I order a product that is ‘Out of Stock’?
unfortunately, products listed as ‘Out of Stock’ are not available for sale.
What is ‘Madhya Store advantage’?
Is it necessary to have an account to shop on Madhya Store
Ans.You can shop on Madhya Store by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Madhya Store account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.
What are the delivery charges?
Ans. Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
How do I check the current status of my orders?
Ans. You can review the status of your orders and other related information in the ‘My Account’ section In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link
When and how can I cancel an order?
Ans. You can cancel your order before it reaches the “Order Shipped” state. To cancel, please contact Us with the order number.